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© 2019 by Double Oak Tack

Double Oak Tack

Terms & Conditions >

CUSTOMER CARE

SCHEDULE A FITTING

If you would like to be fit for a custom Butet saddle contact us today!

STAY CONNECTED

E-mail: doubleoaktack@gmail.com
Call or Text: 817.808.4070

Trials

 

For trials we keep them simple! Simply purchase the saddle and you receive an automatic 4 day trial which starts the day you receive the saddle. Enjoy FREE SHIPPING on all of our saddles anywhere in the U.S. (lower 48) ON US! Our website is updated daily and provides the most accurate information on the status of our inventory. 

Your trial is your time to look over the saddle, and check fit for you and your horse. You are welcome to have any of our saddles inspected by your fitter or trainer but no alterations can be done during trial.

Returns
 

We do not offer any returns on accessories or tack items. SADDLES ONLY. If for any reason you need to return your saddle simply inform us during your 4-day trial period and send it back. If for any reason you need an extension on your trial please inform us DURING your 3 day trial period and we will be happy to work with you!

Due to our high volume of sales we are no longer able to offer local pick up for any of our saddles. All saddles are shipped via a traceable carrier and can only be shipped to the shipping address provided at checkout. If you would like to schedule a time to try multiple saddles we offer barn visits within a reasonable distance for a fee of $60.

Refunds
 

All saddles returned during the 4-day trial period will be refunded minus our $90 restocking fee. If we do not hear from you on the third day the saddle is considered sold. 

We do not accept returns on any saddles after the 4 day trial period. We do not offer refunds on any accessories or tack items, saddles only. 

All saddles and accessories are sold as is. We, Double Oak Tack, are not the manufacturer therefore we do not offer any guarantee or warranty on any saddles or accessories we sell.

Let us know what you are looking for!

Don't see what you are looking for? We can help! We are always getting in new inventory and if we don't have what you need we can find it for you! Fill out our ISO form and we will start our search and contact you once we find it!