FREQUENTLY
ASKED
QUESTIONS
Current Consignment Status
Our consignment books are currently closed while we work through our existing inventory. At this time, we are not accepting new consignments, trade-ins, or outright buyouts. We anticipate reopening consignments this fall and will update this page as soon as we're ready to begin accepting new items again. Thank you for thinking of Double Oak Tack when it comes time to find your tack a new home!
FAQ
Shipping, Returns & Store Policies
Do you ship internationally?
Yes! We ship worldwide.
Saddles include FREE worldwide shipping. If you are interested in placing an international order for tack or accessories, please contact us for a shipping quote.
Please note that all international orders are FINAL SALE, including saddles, tack, and accessories. Saddle trials are currently available within the U.S. only.
We are always happy to provide additional photos, measurements, or product information before you purchase to help you make an informed decision.
What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, PayPal, and Affirm. We do not accept checks.
IMPORTANT: All purchases made using Affirm are FINAL SALE and are not eligible for return or refund, including saddles.
What is your shipping policy?
Most orders ship within 2–3 business days via FedEx or USPS with tracking provided.
Signature confirmation is required for saddles and other high-value purchases.
U.S. Shipping
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Saddles ship FREE within the lower 48 states.
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Tack and horse & rider accessories ship for a flat rate of $10.
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Orders over $100 qualify for FREE shipping.
Do saddles come with a trial period?
Yes. Eligible saddle purchases within the U.S. (lower 48) include a 4-day trial period.
If you would like to return a saddle, the return must be initiated within the 4-day trial period. Saddles are not eligible for return after the trial period has ended unless a trial extension was approved by Double Oak Tack before the original trial period expired.
International saddle purchases and saddles purchased using Affirm are FINAL SALE and are not eligible for a trial or return.
Who pays return shipping on saddle trials?
The buyer is responsible for return shipping.
If preferred, Double Oak Tack can provide a return shipping label. Return label costs generally range from $65–$120, depending on location, and will be deducted from the refund.
Are there fees for returning a saddle?
Yes. Returned saddles are subject to the following restocking fees:
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Saddles under $3,500: $120
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Saddles $3,500 and over: $140
These fees help offset payment processing and other transaction costs that are not refunded to us when a purchase is returned.
If you choose to exchange or try another saddle during your original trial period, only one restocking fee will apply. If you ultimately purchase and keep a saddle, no restocking fee will be charged.
All saddles purchased using Affirm are FINAL SALE.
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What is your return policy for tack and accessories?
To verify eligibility before anything gets shipped back please email us your order number and more information at admin@doubleoaktack.com. Returned items must be in the same condition in which they were received, with all Double Oak Tack and/or original product tags still attached. Items that have been used, altered, damaged, cleaned, conditioned, or otherwise changed after delivery are not eligible for return.
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Refunds to the original payment method will be issued less original shipping charges (if item returned qualified for free shipping actual cost of the original outbound shipping will be deducted), return shipping costs, and a 3% card processing fee. If you choose to receive your refund as Double Oak Tack store credit, the 3% card processing fee will be waived. Shipping charges remain non-refundable.
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Please ask any questions regarding condition, measurements, fit, or other product details prior to ordering. Double Oak Tack is not responsible for normal wear, fit, compatibility, or issues that may arise from use after purchase.
Final Sale Items
The following are FINAL SALE and cannot be returned or exchanged:
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Sale and clearance items
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Bits
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Items specifically marked FINAL SALE
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International orders
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Purchases made using Affirm
Used and consignment merchandise is sold as-is. We encourage customers to ask any questions and request additional photos, measurements, or condition information before purchasing.
New merchandise offered within a used, consignment, clearance, or final-sale category may have minor cosmetic flaws or imperfections and should not be assumed to be in perfect retail condition unless specifically stated otherwise.
International Tack & Accessories
International tack and accessory orders are welcome. Please contact us for a shipping quote before ordering.
All international purchases are FINAL SALE and are not eligible for return, exchange, or refund.
TACK & ACCESORIES POLICY
Used Saddles FAQ
Do you allow saddle trials?
Yes! All of our saddles come with an automatic 4 day trial which starts the day you receive the saddle! Our goal is to ensure a perfect fit for you and your horse and our trial period is your time to test ride and inspect the saddle. We currently only offer shipped trials in the U.S. to the lower 48. Simply add the saddle you would like to trial to your cart for purchase, follow our checkout for payment and your trial package will be initiated!
Do you take consignments?
Yes! We always welcome consignment close contact/jump saddles on a case by case basis. Our goal is to maintain high quality tack for our customers. Currently, we do not take on consignment accessories but always welcome saddles. To learn more about our consignment process refer to the "consignment" link above.
How long are your saddle trials?
Due to our competitive prices we maintain a high demand for trials. We try to account for this and the need to have time to ensure correct saddle fit and currently offer 4 day trials.
What is your trial and consignment policy?
Please refer to the above links and they will direct you to more information regarding our trials & returns and consignment policy.
When do you usually post new saddles?
Our website is updated daily and provides the most accurate information on the status of our current inventory and new inventory is added regularly throughout the week. Follow us on Facebook and sign up for our monthly photo reveal for secret sales and "sneak peeks" of our new inventory!
Do you hold items for your customers?
We are happy to work with our customers. Due to our low prices and high demand we do not hold items. All items are sold to the first to purchase.
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used CWD saddles for sale
Custom & Special Orders
Custom Orders
Custom, personalized, made-to-measure, or otherwise modified products are FINAL SALE and are not eligible for return, exchange, or refund unless otherwise specifically stated at the time of purchase.
Customers are responsible for reviewing and approving all measurements, sizing, colors, materials, personalization, and other specifications before an order is submitted.
Once a custom order has been submitted to the manufacturer, changes or cancellations may not be possible. Manufacturer-specific policies, including those regarding fit, alterations, remakes, warranties, deposits, and cancellations, may apply and will supersede our standard return policy when applicable.
Production and delivery timelines provided for custom orders are estimates and may be subject to manufacturer delays outside of Double Oak Tack's control.
Special-Order & Ordered-In Items
Standard, non-custom merchandise that is specially ordered for a customer because the requested size or item is not currently in stock is eligible for return within 14 days of delivery or pickup, unless otherwise stated at the time of purchase.
This includes standard-size boots and other non-personalized merchandise ordered specifically at a customer's request.
Special-order merchandise must be returned in new, unused, and resalable condition with all original packaging, tags, inserts, and accessories.
If the size ordered does not fit, the item may be exchanged for a different size of the same product, subject to manufacturer availability. The original item must remain in new, unused, and resalable condition.
If a special-order item is returned rather than exchanged, a 10% restocking fee will be deducted from the refund. However, the amount of the restocking fee will be issued back to the customer as a Double Oak Tack gift card that may be used toward future purchases.
For special orders shipped directly to you, shipping charges, including our actual outbound shipping costs on orders that originally qualified for free shipping, are nonrefundable.
Custom, personalized, made-to-measure, or otherwise modified products are not considered special-order items and are subject to our Custom Order Policy.